REFUND POLICY
Return
In case you want to return your purchase, please contact us first at [email protected] for the return instruction to make sure that you will comply with our return policy.
If you wish to return your item, we must receive your return request within 10 days upon receipt of the shipment. Our policy lasts 30 days after delivery. If 30 days have gone by since the delivery date, we can’t offer you a refund or exchange.
To be eligible for a return, any product you return must:
- Be unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition when it was received.
- The product itself is damaged, flawed, or not as described. (Other reasons such as No longer needed or Bought by Mistake are not eligible reasons for a return)
To complete your return, we require a receipt or proof of purchase.
You can return your product for store credit, a replacement, or a refund to the original payment method.
Non-Returnable Items:
Please note the following exceptions to our return and exchange policy:
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items
– Book with obvious signs of use
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
– Any item not in its original condition is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery.
Exchanges (If Applicable)
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one.
Please email [email protected] within 10 days of receiving your product regarding the exchange and replacement instruction.
After contacting us, please send your item to 150 OLIVE HILL LN, WOODSIDE, CA 94062 United States.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Shipping
To return your product, you should mail your product to 150 OLIVE HILL LN, WOODSIDE, CA 94062 United States.
You will be responsible for paying for your own shipping costs for returning your item.
An amount of 20% of the total product value will be charged as a stocking fee for the return.
If you are shipping an item over $75, you shall use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please send us the tracking number for the returned package.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of shipping the item will be deducted from your refund
Late or missing refunds (If Applicable)
There is often some processing time before a refund is posted.
If you haven’t received a refund yet, first please check your bank account again. Then contact your bank regarding the issue.
If you’ve done all of this but you still have not received your refund yet, please contact us at [email protected].
