Frequently Asked Questions
How much does shipping cost?
Shipping costs will vary depending on the shipping destination and the number of items that you purchase
How long will it take to ship my order?
Orders typically ship within 7-20 business days. Shipping times vary based on the product and destination.
To view estimated shipping times for your orders, please visit the Track Your Order page https://kalliegear.com/track-order/.
You can track your package’s delivery progress at any time from this area.
I’m having issues placing an order.
We’re sorry to hear that you’re unable to place an order. Please contact Customer Service https://kalliegear.com/contact-us and we will work on resolving the issue as quickly as possible.
Order status questions
What is the status of my order?
You can keep track of your order at any time by visiting https://kalliegear.com/track-order/.
I’d like to modify my order.
Due to the nature of some of our products, we offer address changes for a short period of time after your order is placed. To see if your order is still eligible to be changed, please contact us as soon as possible: https://kalliegear.com/contact-us
I’d like to cancel my order.
Due to the nature of some of our products, we offer order cancellations for a short period of time after your order is placed. To see if your order still qualifies for cancellation, send us an email: https://kalliegear.com/contact-us
I’d like to return or replace my order
We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. Please review our Returns & Exchanges https://kalliegear.com/refund-policy/ policy for details on how to setup a return.
How do I contact customer support?
We are happy to answer any questions you may have. Please contact customer service at https://kalliegear.com/contact-us